Refund & Dispute Policy

Last updated: June 1, 2025

Overview

This Refund and Dispute Policy outlines the terms and conditions for refunds and dispute resolution for services provided by Sigurður Haukur Birgisson through sigurdurhaukur.com.

Refund Policy

Digital Products and Services

  • Consultation Services: Refunds available within 24 hours of service delivery if client is not satisfied with the initial consultation.
  • Custom AI/ML Development: Refunds are evaluated on a case-by-case basis. Initial project planning and feasibility assessment fees are non-refundable.
  • Educational Content: Refunds available within 7 days of purchase if the content does not meet your expectations.

Refund Process

  1. Contact customer service at support@sigurdurhaukur.com
  2. Provide your order/invoice number and reason for refund request
  3. Allow 5-7 business days for refund processing
  4. Refunds will be issued to the original payment method

Dispute Resolution

Internal Resolution Process

Before pursuing external dispute resolution, we encourage clients to work with us directly:

  1. Initial Contact: Email support@sigurdurhaukur.com with detailed description of the issue
  2. Response Time: We will respond within 24-48 hours
  3. Resolution Timeline: Most disputes are resolved within 7-14 business days
  4. Escalation: For complex issues, a direct consultation with Sigurður Haukur may be arranged

External Dispute Resolution

If internal resolution is not satisfactory:

  • Disputes may be submitted to the relevant consumer protection agency in Iceland
  • Alternative dispute resolution services may be utilized
  • Legal jurisdiction is Iceland, following Icelandic consumer protection laws

Limitations

  • Services that have been fully delivered and accepted cannot be refunded after 30 days
  • Custom development work that has been approved by the client at milestone stages is non-refundable
  • Third-party software licenses or services procured on behalf of clients are non-refundable
  • Force majeure events may affect service delivery timelines and refund eligibility

Contact Information

For refund requests or dispute resolution:

Policy Updates

This policy may be updated from time to time. Clients will be notified of significant changes via email or through our website. Continued use of our services after policy updates constitutes acceptance of the new terms.